T’s and C’s

Guardian Promotion – 30th November 2019

If you are ordering as you’ve seen our Guardian promotion on the 30th/11/2019 please read these details. The promotion will run till stocks last although we may accept further orders with an increased delivery time. Standard Delivery time on the Massage gun is 5-7 days although this would be increased for any orders placed on back order and to destinations in the UK which generally have an increased delivery time. The product comes with a manual, carry case, 6 applicators, a plug and the digital massage gun.

In order to attach the discount you must use the code as specified in the guardian within the coupon section on the checkout page. If you have any issues then please email support@omg.limited.

Customer services will be running through most of the day although will not be able to take payment over the phone.

The product will only be shipped to addresses in the UK.

 

Ordering

If you place an order, by doing so you agree to be bound by these Terms and Conditions. We advise you to keep a copy of these Terms and Conditions and your order details for your future reference. We have tried to make these Terms and Conditions as simple as possible and recommend that you print them from the Website when placing your order.

When you submit your order, you are offering to purchase products from us at the prices indicated in the Catalogue or on the Website, as applicable. The contract between us is not formed until we have acknowledged acceptance of your order or we dispatch the products to you, whichever is the earlier.

If you discover you have made a mistake with your order after you have submitted it to us, please contact us immediately so we can correct the mistake before the products are dispatched. If you are aged under 18, please get your parent / guardian’s consent before ordering.

Website orders

All orders for products from the Website must be placed using the shopping basket facility provided on the Website. To be able to order on the Website you will need to register on the Website and log-in using your unique log-in details that we provide to you as part of the registration process (e.g. username, password).

You are responsible for maintaining the confidentiality of your log-in details. You should contact us as soon as possible if you believe that anyone has obtained your log-in details without your permission or if you become aware of any other breach of security on the Website.

We will not be responsible to you if there is unauthorised access to your log-in details or unauthorised activity on the Website as a result of your log-in details becoming compromised, unless this is due to our negligence.

When ordering on the Website after placing your order the ecommerce transaction will be completed by our ecommerce partner ‘Stripe’. Once you have entered your payment information and your payment has been confirmed, you will then be directed to a final confirmation screen on the Website displaying the details relating to your order.

Shipping & Delivery

*Delivery is free to all UK addresses unless specified on the product page.

Orders will be delivered within 1-3 working days from placing your order unless otherwise specified.

Attempted Next Day delivery excludes delivery to UK islands and highlands due to longer carriage times to those areas. The following postcode areas are excluded attempted next day delivery:

The Channel Islands: JE1, JE2, JE3, JE4, JE5, GY1, GY2, GY3, GY4, GY5, GY6, GY7, GY8, GY9, GY10.

Scilly Islands: TR21, TR22, TR23, TR24, TR25

Isle of Man: IM1, IM2, IM3, IM4, IM5, IM6, IM7, IM8, IM9, IM86, IM87, IM99.

Scottish Highlands and Islands: AB31-38, AB41-56, FK17-21, HS 1-9, KA27-28, KW 0-17, PA 20-78, PH 15-99, ZE

(all).

Black Friday 2019

During the Black Friday Event Monday 18th November to Monday 2nd December your order may take up to 5 working days for delivery.

Payment, Pricing; Promotions

The prices indicated in the Catalogue and on the Website include VAT unless otherwise stated. Payment must be made in British pounds. You can pay for products using most major credit and debit cards.

It is your responsibility to ensure that the payment details you provide are correct and complete. We are not responsible for supplying products if the details you submit when making your order are incorrect or incomplete. No payment will be deemed to have been made until we have cleared funds and we will not dispatch the products until we receive payment in full.

The prices in the Catalogue and on the Website are checked regularly to seek to ensure they are accurate and up-to-date. However, if we find they have changed when we receive your order we will contact you and ask if you wish to proceed.

Black Friday 2019

The Black Friday Event is from Thursday 28th November to Monday 2nd December and will be available while stocks last. Sales Discounts have already been applied to all items in the sale.

Resale of products through non approved third party sellers is prohibited.

Gift cards and voucher codes

To redeem your gift card or voucher code, enter your individual voucher code in the “coupon code” box on the order summary page. Gift cards and voucher codes are only valid for the combination of products or services specified at the point you were provided with the card or code. Exclusions and limitations will be stated at that point. All purchases are subject to standard www.omg.limited terms and conditions.

Gift cards and voucher code may only be used once. Voucher codes are not valid in conjunction with any other promotion or voucher code and are not valid on sale items or other discounted items including bundles.

Voucher codes are non-transferable. Resale and distribution of voucher codes is prohibited, including unauthorised publication of voucher codes on any internet forum, website or social media.

A voucher code entitles you to a saving on a new order. There is no cash alternative. Voucher codes are not valid for the purchase of gift cards or gift vouchers. We reserve the right to withdraw voucher codes at any time and without prior notice.

30 day money back guarantee

All products ordered from www.omg.limited are covered by a 14-day money back guarantee. If you change your mind we ask that you return the product to us in its original condition with your proof of purchase within 14 days. We will happily either exchange it or give you a full refund.

Our 14 day money back guarantee does not affect your statutory rights.

 

Warranty Terms and Conditions

To register a product for OMG warranty, please email support @omg.limited specifying;

Your name

Address

Date of purchase

Contact number

Warranty

All items are covered by a 1 year warranty. Warranty does not cover accidental damage or damage through misuse.

Summary

The guarantee becomes effective at the date of purchase (or the date of delivery if this is later). If a product is repaired or replaced during the warranty period, the warranty period is not started again.

You must provide proof of delivery/purchase before any work can be carried out on the product. Without this proof, any work carried out will be chargeable. Please keep your receipt or delivery note.

All work will be carried out by OMG or its authorised agents.

Any parts which are replaced will become the property of OMG.

The repair or replacement of your product is under guarantee and will not extend the period of guarantee.

 

The guarantee provides benefits which are additional to and do not affect your statutory right as a consumer.

What’s not covered?

Orange Monkey Group does not guarantee the repair or replacement of a product as a result of:

Normal wear and tear

Accidental damage, faults caused by negligent use or care, misuse, neglect, careless operation or handling of the product which is not in accordance with the operating manual or packaging instructions.

Use of the product for anything other than what has been specified on the manual or packaging.

Use of parts and accessories which are not OMG genuine parts

Repairs or alterations carried out by parties other than Orange Monkey Group or its authorised agents.

Purchasing your product from an unofficial third party

 

What to do if you have a fault with your product?

If your product stops working at anytime, please email us @support@omg.limited with your details and details of the fault

 

Advertising Mail

Orange Monkey Group works with carefully selected third parties to deliver advertising mail to qualified UK consumers.

OMG and the third parties it works with all work strictly under the Data Protection Act (1998) and within Direct Marketing Association (DMA) Code of Practice to ensure that any data that we use has been collected fairly and lawfully.

Office (ICO).

Any data we use for advertising mail excludes any individual that has signed up to the Mailing Preference

In addition, we also use commercially available data to screen out any known changes in address and other lapsed or out of date addresses. We do this to give us every chance of only delivering to current addresses who may be interested in our products. Finally, any data we use to produce postal advertising excludes anyone that as opted out of postal advertising from OMG previously. If you require any further information regarding receipt of OMG advertising mail please contact us.

Legal information

These Terms and Conditions are a contract between you and us. Neither of us intend that these Terms and Conditions will be enforceable by any other person by virtue of the Contracts (Rights of Third Parties) Act 1999. These Terms and Conditions and all communications between us will be conducted in the English language. The laws of England and Wales apply to these Terms and Conditions. If any disputes arise between you and us (for example, in relation to your order) and you want to take court proceedings, you must do so in the courts of England and Wales.

Updating your details

If you change address or any other personal details, please write to us at OMG, 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ so that we can update our records.

 

COMPANY DETAILS
www.omg.limited is a site operated by Orange Monkey Group LTD.
Orange Monkey Group LTD is registered in the UK under company number 10859318 and with our
registered office at 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Our VAT number is 291508103

PRIVACY POLICY & COOKIES
The website is owned by Orange Monkey Group LTD and controls all aspects of Data collected
through this site or on this site
Personal Data
Your personal data will be used to provide the information, goods and services offered through our
website to you, for billing and order fulfilment.
Email newsletter
• If you sign up to our newsletter we may use your email address to send you information about
products or services.
• You can opt out of these at any point and you can ask for personal data to stop being recorded at any
time.
Cookies & monitoring
A cookie is a small text file that we store on your device. Our website uses cookies to distinguish you
from other users of this website. Cookies also provide us with information about how this website is
used so we can keep it as up to date, relevant and error-free as possible.
• Strictly necessary cookies – These are cookies that are essential to the operation of our website.
• Analytical/performance cookie – These cookies allow us to recognise and count the number of visitors
to our website.
• Functionality cookies – These cookies are used to recognise you when you return to our website.
• Targeting Cookies – These cookies record your visit to our website, the pages you have visited and the
links you have followed.
We may monitor traffic to our site and collect the following information:
• The IP address of your computer.
• The referring website from which you have got to our website from.
The reasons for this are:
• To make ongoing improvements to our website based on this data.
• To see our most popular sources of business.
Disclosure of personal data
We may disclose your personal data:
• To other companies within our group.
• If we sell our business.
• To agents and service providers.
• In cases where we are required by law to pass on information or if we believe action is necessary for
fraud, cyber crime or to protect the website, rights, personal safety of person/s.
We may also disclose aggregate statistics about visitors to our website (customers and sales) in order
to describe our services to prospective partners (advertisers, sponsors) and other reputable third
parties and for other lawful purposes, but these statistics will include no personally identifiable
information.
If you are concerned about your data, you have the right, subject to the payment of a small fee to
request access to personal data which may hold or process about you.

PRODUCT INFORMATION
A number of our products work with app’s where third party app developers may have created
the app and in some cases where statistical info is captured through the app by our partner
companies. Please see specific app policies within the app’s for further details.